Returns Policy

Outlet products are end of line and/or have been reduced to clear.

All Outlet sales are final and we cannot accept any returns unless a product is faulty, or the wrong colour/size has been sent to you in error. This means that the Return reason for your return will only show you the option to return for Reasons B & C.

OUR STORES ARE LOCATED AT

Shine On Mt. Roskill - 4 Carr Road, Mt Roskill, Auckland
Shine On Hibiscus Coast - 677 Whangaparaoa Road, Manly, Whangaparaoa
Shine On Christchurch - 53 Main North Road, Papanui, Christchurch

 

Shine On reserves the right not to accept the return of items (including faulty items) if it falls under the following:

  • Any item of clothing that has not been returned with tags with the exception of AS Colour items
  • Any underwear, swimwear or lingerie items
  • Shoes without boxes
  • Any items of clothing or footwear that has been worn
  • Garments that have been altered in anyway
  • Pierced jewellery
  • Damage caused by neglect or misuse (for example, treatment inconsistent with the product’s care instructions)

HOW TO RETURN

  • Login to the Shine On Outlet Account. Find your order under your Account and click on the ‘Return Request’ option on the right-hand side to proceed.
  • Confirm your order number and email address and the Returns portal will guide you through your return.

We suggest a tracked service is used to avoid loss of parcel returns.

B - DAMAGED OR FAULTY GOODS

  1. Re-seal your faulty item/s in the original packaging. If you do not have the original packaging, repackage using a suitable alternative. Please include your return form and make sure to write down the fault and where it is on the garment. Please note we will refund for the return postage costs for the faulty return.
  2. Please arrange to put your Return CRN number on the outside of your return parcel and send to:

    Shine On Limited
    ATTN: RETURNS
    38 Karepiro Drive,
    Stanmore Bay, Whangaparaoa,
    Auckland 0932, New Zealand
  3. Once your faulty item has been received a refund will be processed for you back to the payment method used on the order. All return postage costs will be refunded back to you. Please allow 10 working days for the refund to be processed.

Shine On promises to uphold our end of the deal and do this in accordance with the Consumer Guarantees Act.

Shine On reserves the right not to accept the return of a faulty product where we have inspected the returned faulty item(s) and can reasonably assess that the fault is a result of:

  1. Damage caused by neglect or misuse (for example, treatment inconsistent with the product’s care instructions or wash guide) or;
  2. Usual wear and tear following use of product

C - WRONG ITEM RECEIVED

Occasionally we may get it wrong. We apologise for the inconvenience. If you should receive a wrong item in all instances please arrange to:

  1. Lodge your Return request through our Portal. Once we pick up the request, we will to send you the correct item as soon as possible including a Return Postage Bag to send back the incorrect item with.
  2. Re-seal your wrong item/s in the original packaging. If you do not have the original packaging, repackage using a suitable alternative. Please include your return form and write down the item you should have received and the name of the wrong item you did receive for good measure.
  3. Please send back the incorrect item with the received Return Postage Bag to the below address:

    Shine On Limited
    ATTN: RETURNS
    38 Karepiro Drive,
    Stanmore Bay, Whangaparaoa,
    Auckland 0932, New Zealand